Property Manager

POSITION SUMMARY:

The Property Manager is responsible for the planning, controlling, and directing of day to day operations of the property, and for maintaining effective and harmonious resident relations.The purpose of this position is to meet the financial objectives of the ownership and management, to protect the value and integrity of the real estate, and to be responsive to all applicable government agency standards and requirements.

EDUCATIONAL EXPERIENCE:

·College degree or equivalent work experience

·Specialized training is helpful

EXPERIENCE REQUIREMENTS:

·Experience in Property Management

·Experience with Affordable Housing

·Knowledge and understanding of Fair Housing regulations

·Previous Supervisory experience

ESSENTIAL SKILLS AND ABILITIES

·Understanding of finance; ability to analyze monthly financial statements and prepare detailed budgets and operating forecasts

·Understanding of leasing, marketing, construction, and tenant relations

·Strong written, verbal, and innovative problem solving skills

·Must be able to work independently and as a team member

·Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through

MANAGERIAL RESPONSIBILITIES:

Provide Supervision to site staff through the planning and scheduling of work, and the review and approval of tasks. Provide motivation, direction, review, and feedback of assigned tasks.

TRAVEL:

Occasional travel may be required between sites, to trainings, or to mandatory meetings

Assistant Property Manager

POSITION SUMMARY:

The Assistant Property Manager is responsible for supporting the Property Manager’s planning, controlling, and directing of day to day operations of the property, and for maintaining effective and harmonious resident relations.The Assistant Property Manager must be able to assume responsibility for the property in the absence of the Property Manager.The purpose of this position is to meet the financial objectives of the ownership and management, to protect the value and integrity of the real estate, and to be responsive to all applicable government agency standards and requirements.

EDUCATIONAL EXPERIENCE:

·High School diploma or equivalent.

·One to three months related experience and/or training; or equivalent combination of education and experience.

·Specialized training is helpful.

EXPERIENCE REQUIREMENTS:

·Secretarial experience (related to Property Management preferred).

·Experience with Affordable Housing.

·Knowledge and understanding of Fair Housing regulations.

ESSENTIAL SKILLS AND ABILITIES

·Understanding of leasing, marketing, construction, and tenant relations.

·Strong written, verbal, and innovative problem solving skills.

·Must be able to work independently and as a team member.

·Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.

·Maintain courteous communication with the residents, applicants and representatives of other companies.

·Intermediate computer skills.

MANAGERIAL RESPONSIBILITIES:

In absence of a Property Manager supervise and direct site team

TRAVEL:

Required for HMR training, regional meetings and LIHTC/HUD seminars.Travel required in between properties to assist when needed.

Leasing Manager

Leasing Manager is responsible for general marketing and leasing activities of the property and all related functions as well as implementation of the on-site marketing to increase and maintain high property occupancy. Leasing Manager acts as the first line of contact, verbally and in-person, for all prospects, vendors, fellow employees, management executives and public in general and reflects the attitudes, policies and general personality of Housing Management Resources, Inc (HMR).

Leasing Manager attempts to lease apartments shown and/or pre-leases apartments with notices to vacate though new contacts and renewals of leases for existing residents. Increases value of real estate by reaching and maintaining maximum occupancy of apartments and their maximum rents. Leasing Manager assists with training of new leasing consultants.

Knowledge, Abilities and Other Qualities

·       Ability to show apartments and close the rental

·       Must have excellent people skills

·       Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.

·       Working knowledge of Microsoft Word, Excel, Power Point, Publisher and Outlook.

Experience, Training and Education

·       High School education

·       Minimum two year’s leasing experience in a similar market and property

·       Specialized training is helpful

Essential Duties:

·       Answers inquiries and provides rental information in an enthusiastic and positive manner. Schedules leasing appointments. Converts prospects phone calls into property visits.

·       Determines the needs and preferences of prospective residents, professionally presents the community and specific apartments while providing features and benefits.

·       Notifies prospects of application acceptance or rejection within 24 hours of acceptance determination.

·       Completes all lease paperwork, including related addendums in accordance with company and program requirements. Accepts and processes rents and deposits.

·       Maintains waiting list in accordance with agency requirements, and ensures that the property is in compliance with all other appropriate agency requirements.

·       Maintains budgeted occupancy goal (generally, 98% or higher).

·       Tours model apartment daily, confirming readiness for presentation each morning and closing each evening. Demonstrates apartments to prospects in a manner so as to attempt to close 55% of all eligible prospects shown.

·       Responsible for ensuring that leasing office, model and “make ready’ apartments are in perfect condition.

·       Records all traffic and activity daily and follows-up promptly and consistently with prospective residents.

·       Directs the leasing effort to generate new business from other apartment communities and local businesses.

·       Prepares target list of apartments weekly.

·       Prepares resident communication, i.e. notifications, lease renewal reminders, etc.

·       Assists in daily rent collection and ensures deposits, recording of rent, and reports are completed in a timely manner.

·       Coordinates publication of the property newsletter according to the policy.

·       Completes other administrative, marketing and other reasonable duties as assigned.

·       Continuously review property’s recertification process, including completeness, accuracy, and timeliness of all tenant income recertifications to ensure compliance with federal and state programs and requirements. Complete recertifications at least 35 days prior to effective date.

·       Schedule and perform, when instructed by the Property Manager, annual inspections with a Maintenance Supervisor upon lease renewals or annual recertifications. Prepare notifications to residents and generate work orders in Boston Post software for tracking purposes.

·       Perform continuous review of incoming rent schedules, rent increases, renewals and utility allowances; ensure that accurate rent schedule and utility allowances are implemented timely or as approved by Portfolio Manager or Senior Management.    

·       Responsible for implementing marketing strategies

·       Ensures that collections are maintained in accordance with company’s requirements

·       Assists with development and implementation of resident retention programs.

Travel

• Required for HMR training, regional meetings and LIHTC/HUD seminars.  Travel required in between properties to assist when needed.

Leasing Consultant

POSITION SUMMARY:

The purpose of this position is to perform all lease administration functions for assigned property, and to provide complete and accurate administrative support as necessary to the Property Managers. Leasing Consultants are responsible for the marketing of the apartments to achieve and to maintainfull occupancy, assisting management in measuring effectiveness of marketing programs and in making periodic market surveys, and to ensure that objectives of the ownership and management are met.

EDUCATIONAL EXPERIENCE:

·High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

·Specialized training is helpful.

EXPERIENCE REQUIREMENTS:

·Knowledge of leasing normally acquired by prior experience or sales background preferred.

ESSENTIAL SKILLS AND ABILITIES

·Ability to interact with people.

·Strong written, verbal, and innovative problem solving skills.

·Must be able to work independently and as a team member.

·Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.

·Intermediate computer knowledge.

MANAGERIAL RESPONSIBILITIES:

None

TRAVEL:

None

Property Administrative Assistant

POSITION SUMMARY:

The Administrative Assistant is responsible for initiating and coordinating the clerical and secretarial functions to support the Property Manager with day-to-day operations.

EDUCATIONAL EXPERIENCE:

·       Some college or equivalent experience

EXPERIENCE REQUIREMENTS:

·       Customer Service experience is required

·       Experience with Affordable Housing is preferred

ESSENTIAL SKILLS AND ABILITIES

·       Ability to prioritize and follow direction.

·       Working knowledge of Microsoft Word and Excel

·       Strong written, verbal, and innovative problem solving skills.

·       Must be able to work independently and as a team member.

·       Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.

TRAVEL:

Occasional travel may be required between sites, to trainings, or to mandatory meetings

Cleaner

POSITION SUMMARY:
The Cleaner is responsible for performing cleaning functions at his/her property in accordance with company standards. The purpose of this position is to help ensure that the appearance and physical condition of the property satisfies ownership and management objectives.

EDUCATIONAL EXPERIENCE:

• High school diploma or equivalent

EXPERIENCE REQUIREMENTS:

• Some cleaning or janitorial experience helpful

ESSENTIAL SKILLS AND ABILITIES

• Must be able to work independently and as a team member
• Ability to relate well with others
• Ability to work in an organized, efficient manner with attention to detail and follow-through

MANAGERIAL RESPONSIBILITIES:

None

TRAVEL:

None

Groundskeeper

POSITION SUMMARY:
The Groundskeeper is responsible for performing general grounds keeping and janitorial duties including property inspections, landscaping and grounds maintenance.

EDUCATIONAL EXPERIENCE:

• High school diploma or equivalent.

EXPERIENCE REQUIREMENTS:

• Experience in groundskeeping/janitorial a plus but not required.
• Must be able to work independently and as a team member
• Must be able to relate well with others
• Ability to work in an organized, efficient manner with attention to detail and follow-through

MANAGERIAL RESPONSIBILITIES:

None

TRAVEL:

None

Maintenance Supervisor

POSITION SUMMARY:

The Maintenance Supervisor is responsible for the maintenance functions at his/her property.  The purpose of this position is to ensure that the physical condition of the property satisfies ownership and management objectives.

EDUCATIONAL EXPERIENCE:

·       High School education or equivalent.

·       Specialized training is helpful.

·       HVAC certification required for some locations

EXPERIENCE REQUIREMENTS:

·       Experience in Building/Facilities Maintenance

·       Previous Supervisory experience

ESSENTIAL SKILLS AND ABILITIES

·       Working knowledge of electricity, plumbing, carpentry, painting, and refurbishing.

·       Familiarity with HVAC system and various appliances.

·       Strong communication skills.

·       Must be able to work independently and as a team member

·       Ability to interact with a wide range of people.

·       Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.

·       Must either be available 24 hours for emergency calls, or coordinate such coverage with other staff.

MANAGERY RESPONSIBILITIES:

Provide Supervision to Maintenance staff, including cleaners and groundskeepers where applicable through the planning and scheduling of work, and the review and approval of tasks.

ESSENTIAL FUNCTIONS                                                                                                                                  

·       Performs Supervisory Duties

·       Responsible for Exterior and Interior Maintenance

·       Coordinates Contractor’s Work                                                                                                      

·       Establishes and Maintains Preventative Maintenance Schedule

·       Ensures that company standards for the performance of maintenance functions are consistently maintained

·       Responsible for making sure safe practices are used at the property as outlined in the Safety Procedures Manual.

·       Ensures OSHA and safety rules and regulations pertaining to property management are followed.   

TRAVEL:

Some travel may be required of Supervisors responsible for more than one site or to attend mandatory trainings and meetings.

Maintenance Technician

POSITION SUMMARY:
The Maintenance Technician is responsible for performing maintenance at his/her property in accordance with company standards. The purpose is to help ensure that the physical condition of the property satisfies ownership and management objectives.

EDUCATIONAL EXPERIENCE:

• High School education or equivalent.
• Specialized training is helpful.

EXPERIENCE REQUIREMENTS:

• Experience in Building/Facility Maintenance

ESSENTIAL SKILLS AND ABILITIES

• Working knowledge of electricity, plumbing, carpentry, painting, and refurbishing.
• Familiarity with HVAC system and various appliances.
• Strong communication skills.
• Must be able to work independently and as a team member.
• Ability to interact with a wide range of people.
• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.

MANAGERY RESPONSIBILITIES:

None

TRAVEL:

None

Resident Service Coordinator

POSITION SUMMARY:

The Resident Services Coordinator is responsible for ensuring that residents are utilizing community services available to them and for developing and implementing resident activities as well as resident retention programs. The Resident Services Coordinator provides information and referrals to residents in need of services.

EDUCATIONAL EXPERIENCE:

·       Associate’s degree or equivalent from two-year College or technical school or six months to one year related experience and/or training; or equivalent combination of education and experience.

·       Specialized training is helpful.

EXPERIENCE REQUIREMENTS:

·       Six months to one year related experience.

ESSENTIAL SKILLS AND ABILITIES

·       Creativity

·       Organizational Skills

·       Ability to organize events and activities for residents

·       Must be energetic and enthusiastic

·       Must be resourceful and able to adapt quickly to changing priorities

·       Ability to maintain composure when dealing with difficult situations

MANAGERY RESPONSIBILITIES:

None

TRAVEL:

None